Frequently Asked Questions

To cancel your reservation, you can log in to our website and select the relevant reservation from the 'My Reservations' section and cancel it. You can also cancel via WhatsApp at +90 (554) 213 02 76 or by emailing bilgi@gezova.com.

You can easily make your airport transfer reservation on our website. After entering where you want to go, date and time information on the reservation form on the main page, you can see the suitable vehicle options and complete your reservation. Alternatively, you can make a reservation via our WhatsApp line.

We need the following information for the transfer reservation: Departure and arrival points, transfer date and time, number of passengers, your flight information (for airport transfer), your contact information (phone and email). If you have special requests (baby seat, number of luggage, etc.), you can also specify them.

No, your transfer will not be canceled if your flight is delayed. Our driver tracks your flight instantly with the flight tracking system and waits for you at the airport according to your new landing time. No extra fee is charged in case of a delay.

For airport transfers, we offer 60 minutes of free waiting time from the landing of your flight. During this time, you can easily pick up your luggage and come to the meeting point. For city transfers, there is a 15-minute free waiting time at the designated time.

At Istanbul Airport, our driver will be waiting for you with a sign bearing your name at the greeting point on the arrivals floor. At Sabiha Gokcen Airport, the driver will also wait at the greeting point at the exit of the arrivals floor with a sign. The SMS sent to you after the reservation will also include your driver's phone number.

When you arrive at the airport, go to the meeting point section after exiting the baggage claim area. Our driver will be there with a sign with your name on it. In addition, your driver's contact information will be included in your reservation confirmation, so you can contact them directly if necessary.

For city transfers, our driver will be in front of your address at the specified time. The SMS sent to you before the reservation contains the license plate and phone information of your driver. Your driver will also contact you and report their location. For hotel transfers, our driver will be waiting for you in the hotel lobby.

Yes, we provide baby and child seats free of charge upon your request. While making a reservation, you can request a seat by specifying your child's age and weight in the 'Special Requests' section. We use clean and well-maintained seats that comply with safety standards.

Yes, you can make secure payments with all credit cards and debit cards. A cash payment option is also available. Your online payments are protected by the 3D Secure system. We also have invoice and wire transfer options for our corporate customers.

After your reservation is completed, a confirmation message will be sent to you via e-mail and SMS. This message contains your reservation details, vehicle information, driver contact information, and your reservation number. You can also check the status of your reservation from the 'My Reservations' page.

In address transfers, our driver will be in front of your exact address at the designated time. Your driver's name, phone, and vehicle license plate information will be sent to you via SMS before the transfer time. Your driver also contacts you to notify you of their location. At points such as hotels and malls, they will wait at the main entrance door.